Refund/Return Policy

Return & Refund Policy 

Effective Date: August 14, 2025 

Thank you for shopping at The PawStand.

If you’re not fully satisfied with your purchase, we’re here to help. Please review the following terms regarding returns, exchanges, and refunds.

Definitions 

• You: The individual or business using our services or placing an order.

• Company: Refers to The PawStand, Inc., located at 2421 Van Fleet Circle, Suite 150, Doraville, GA 30360.

• Goods: The items available for purchase on our website or in-store.

• Orders: A request by You to purchase Goods from Us.

• Website: https://www.thepawstand.com

Return & Exchange Window 

You may return eligible items within 14 days of purchase or local delivery for a refund, exchange, or store credit.

Eligibility Requirements 

To qualify for a return: - Goods must be unused, unopened, and in original packaging. - Goods must have been purchased directly from The PawStand (in-store or online). - Returns must include the original receipt or proof of purchase.

Items Not Eligible for Return 

For health, safety, and hygiene reasons, the following items are non-returnable: - Perishable goods (e.g., raw food, frozen items, opened treats) - Customized or special-order items - Grooming or hygiene products that have been opened or used - Items that have been damaged or altered after delivery - Goods past their expiration date

We reserve the right to decline returns that do not meet the above criteria.

How to Start a Return 

Please contact us before returning any items: - Email: [email protected] - Phone: 470-767-8441 - In-store: 2421 Van Fleet Circle, Suite 150, Doraville, GA 30360

Returns may be dropped off at our store during business hours. You are responsible for the cost and risk of return unless the item was defective or delivered in error.

Refunds 

Once your return is received and inspected, we’ll notify you of the approval status. If approved: - Refunds will be issued to your original payment method within 7–10 business days - No restocking fees will apply - We do not refund shipping/delivery fees unless the return is due to our error

Exchanges 

We’re happy to offer exchanges for the same item if it was received defective, damaged, or incorrect. Contact us to begin the process.

Gifts 

If an item was marked as a gift at the time of purchase: - You’ll receive store credit or a gift card for the value of the return - If the item wasn’t marked as a gift, the refund will go to the original purchaser

Need Help? 

We’re here to support you. - Email: [email protected] 

Phone: 470-767-8441 

Visit: 2421 Van Fleet Circle, Suite 150, Doraville, GA 30360